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Terms

General terms and conditions. Last updated: 21 October 2026

These terms govern the use of norlin, provided by Khalit Machmoud Hartmann, norlin, Engelmannweg 6, 13403 Berlin, Germany ("norlin", "we"), by its customers ("customer", "you").

1. Scope

  1. norlin is offered exclusively to businesses within the meaning of § 14 BGB (German Civil Code), legal entities under public law and special funds under public law. We do not contract with consumers.
  2. These terms apply exclusively. Conflicting or additional terms of the customer do not apply, even if we do not expressly object to them.

2. Service

  1. norlin is software provided as a service. It lets the customer place an AI conversation agent on their website or after a funnel, which answers visitors' questions on the basis of the knowledge approved by the customer and can book meetings.
  2. The scope of a plan (included conversations, features) follows from the price list at the time of the order. We may develop norlin further, provided the agreed core functions are not materially reduced.
  3. Integrations with third-party services (for example HubSpot) require a separate account of the customer with that provider. Their terms apply to that account.

3. Conclusion of the contract

The contract is concluded when we confirm the customer's order in text form or give the customer access to their workspace, whichever happens first.

4. Customer obligations

  1. The customer reviews the knowledge we build from their website and approves it before the agent goes live. The customer is responsible for the accuracy of approved content and for keeping it up to date.
  2. The customer only provides content they are entitled to use and does not use norlin for unlawful purposes.
  3. The customer is responsible for the lawful use of norlin on their own website, in particular for informing visitors in their privacy policy and for any consent required for marketing messages.
  4. norlin tells visitors that they are talking to an AI. The customer must not remove or hide this notice.
  5. The customer keeps their access credentials confidential and informs us without delay of any misuse.

5. AI-generated answers

Answers are generated automatically by an AI model on the basis of the approved knowledge. Despite this limitation, individual answers may be incomplete or inaccurate. We do not guarantee that every answer is correct. The customer can review all conversations in the dashboard.

6. Availability

We aim for an availability of 99.5% per calendar month. Planned maintenance, which we announce in advance where possible, and outages outside our control (for example failures of AI providers or of the internet) are not counted.

7. Prices and payment

  1. Prices follow from the price list at the time of the order. All prices are net, plus statutory VAT.
  2. Each plan includes a monthly number of conversations. A conversation is one chat session with a visitor; it ends after 24 hours of inactivity. Conversations beyond the included number are charged per conversation at the overage rate of the plan.
  3. The monthly fee is invoiced in advance at the start of each billing month; overage is invoiced at the end of the month. Invoices are payable within 14 days.
  4. With "bring your own AI key", the customer uses their own account with an AI provider. The provider's charges are borne by the customer, and the customer's contract with that provider governs that account.
  5. We may change prices with at least 6 weeks' notice in text form. If the customer does not agree, they may terminate the contract with effect from the date of the change.

8. Term and termination

  1. The contract runs for an indefinite period. Either party may terminate it with effect at the end of the current billing month.
  2. The right to terminate for good cause remains unaffected.
  3. Termination must be made in text form (email is sufficient).

9. Data protection

Where we process personal data on behalf of the customer, the parties conclude a data processing agreement pursuant to Art. 28 GDPR, which forms part of this contract. The sub-processors we use are listed on our sub-processors page.

10. Customer data at the end of the contract

At the customer's request we provide their data for export before the contract ends. We delete the customer's data within 30 days after the end of the contract, unless statutory retention obligations apply.

11. Rights of use

  1. For the term of the contract the customer receives a non-exclusive, non-transferable right to use norlin in accordance with these terms.
  2. The customer retains all rights to their content. They grant us the rights needed to provide the service, in particular to store and process their content.

12. Liability

  1. We are liable without limitation for intent and gross negligence, for injury to life, body or health, under the Product Liability Act and where we have given a guarantee.
  2. For slight negligence we are liable only for breaches of essential contractual obligations, that is obligations whose fulfilment makes the proper performance of the contract possible in the first place and on which the customer may regularly rely. In that case liability is limited to the foreseeable damage typical for this type of contract.
  3. Otherwise our liability is excluded. These limitations also apply in favour of our vicarious agents.

13. Confidentiality

Both parties keep confidential information of the other party that they receive in connection with the contract secret, also after the contract ends, and use it only for the purpose of the contract.

14. Changes to these terms

We may change these terms with at least 6 weeks' notice in text form. The change is deemed accepted if the customer does not object before it takes effect; we point this out in the notice. If the customer objects, either party may terminate the contract with effect from the date of the change.

15. Final provisions

  1. German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.
  2. If the customer is a merchant, a legal entity under public law or a special fund under public law, the place of jurisdiction is Berlin.
  3. Should any provision be invalid, the validity of the remaining provisions is not affected.

This English version is provided for convenience. The German version is legally binding.